Develop your leadership

Who it is for

No prerequisites are required to enroll in the training.

Objectives

• Listen effectively
• Respond to harmful listening
• Know how to say no and make it heard when facing a peer
• Move an employee from an emotional state to a rational one
• Get teams to express themselves constructively
• Maintain active monitoring of your teams’ level of engagement
• Correct course before the situation deteriorates

Program

1. Session01

   Mastering assertiveness for effective communication

   Balancing self-assertion and empathy

   • Exchange on participants’ everyday situations regarding their ability to assert themselves and stand up for themselves
   • As a group, define the challenges and binary “yes/no” consequences when making a decision and communicating it
   • Building the yes <> no axis on the self-assertion <-> empathy axis
   • Discovery and work on the 3rd dimension, assertiveness, making it possible to move beyond a binary relationship to build value together
   • Putting in place action steps to listen, persuade, and engage your interlocutors

   Know how to listen

   • Role-play situation
   • Work on identifying harmful listening styles
   • Discovering the room for maneuver available in response to harmful listening styles
   • Putting in place concrete action steps to facilitate communication in the face of harmful listening
   • Work on active listening to inspire trust

   Managing conflicts in the heat of the moment

   • Conflict management simulation
   • Discovery of the 6-point methodology: from emotional to rational
   • Rephrasing exercise
   • Practicing hot feedback in a difficult situation
2. Session02

   Fostering buy-in from your employees

   Stimulate engagement with emotional intentions

   • Don't be afraid: definition of the theme, understanding, and concrete actions to implement
   • Know how to say no: definition of the theme, understanding, and concrete actions to implement
   • Keep a critical mindset: definition of the theme, understanding, and concrete actions to implement
   • Know how to decide: definition of the theme, understanding, and concrete actions to implement

   Spot weak signals

   • Verbalizing the manager’s two legs: what we allow employees to do (loving leg) vs what we expect from employees (demanding leg)
   • Sharing the 3 axes: collective / productivity / behavioral
   • Matrix definition of each participant’s essentials
   • Sharing the 3 alert levels: alert / alarm / crisis
   • Mirror-workshop for verbalizing weak signals
   • Pair exchanges and challenging best practices by the speaker(s)
   • Identifying information channels
   • Feedback on the co-construction carried out, learnings, and definition of possible corrective actions

   Understanding and anticipating social dynamics

   • Presentation of the socio-dynamic matrix
   • Examples of social dynamics plunging participants into different professional environments
   • Discovering the influence of strong actors on hesitant actors
   • Defining an influence strategy